RESIDENTS
Satisfaction with services
Attitude of social caretakers
Visits
Coordination
Term and duration of visits
A standardized survey of satisfaction among users of family help at home, their relatives and employees has evolved as a measuring instrument due to the increasing need for evaluation of work quality in social protection institutions.
From the analysis of the set of questions or statements that make up the measuring instrument, the organization obtains information on its weak and strong areas and opportunities for improvement and development. However, in order to monitor the impact of changes and improvements introduced in an organization, we also look at change trends in particular area. At the same time, the results of the analysis also allow the use of individual indicators as success benchmarks. The analysis is therefore highly professional and based on advanced statistical and analytical skills.
Over 300
completed surveys
More than 10
providers of family help at home involved
Over 15 years
of experience
More than 5000
surveyed users, relatives and employees
Standardized research allows:
- Same questionnaire for all organizations, same methodology and same results analysis:
- Individual Satisfaction Report – represents a fundamental tool for internal analysis of organization’s performance. With trend indicators over the last three years, insight into real values and segmentation analysis, it allows targeting action and improvement.
- Comparative Satisfaction Report – anonymously compares the results of an organization with the average of all organizations involved. The sample of the survey, which is representative of the entire population of providers of family help at home in Slovenia, enables a highly reliable placement of each service provider in the reference environment.
Measured areas
RELATIVES
Satisfaction with a provider
Consideration of relatives needs
Information
Attitude of employeesEMPLOYEES
Communication
Cooperation
Work environment
Mental and physical health
Workload
Our work
News
6th E-Qalin Newsletter26/05/2024- 4th E-Qalin Newsletter24/07/2023
Heat-to-Fuel final conference06/05/2022
Contact
Skupina FABRIKA d.o.o.
Radomerje 14L
9240 Ljutomer
Slovenija