The conditions for effective organization management are subject to market pressures and changes, which are easier to understand by statistical analysis of various indicators: business, process, indicators that either describe customers or the opportunities for learning and employee growth. The key is in understanding statistical indicators, which enables scheduled planning and improving of indicators that can be further improved in comparison with competing organizations. Statistical analysis trends reflect the situation on the market, the operation of organization, changes, etc.
For social security institutions we manage a system of balanced indicators and analyse them according to different needs for understanding the situation. The system is intended for benchmarking institutions, placing the results of each institution in the context of other comparable institutions in different fields – from business to development orientation. An effective tool for managing business processes and defining good business decisions and strategies is available.